In spite of your best efforts to hire people who will meet expectations, you may not always be successful. In those circumstances where your coaching efforts have not worked or an employee has behaved inappropriately, you need to take corrective action. Handling the situation well through a system of clearly defined expectations, personal accountability and appropriate documentation can mean the difference between resolving the problem or leaving your company unprepared to defend against agency investigations or claims of wrongful termination.

Pinnacle works to reduce liability related to sensitive employee matters. When sensitive issues develop we are there to assist your managers intervene with employees constructively by providing the level of support expected from an internal HR department. This may mean helping to script conversations, conducting investigations, preparing supporting documentation, or attending meetings as your company's HR representative.